Legal Suite — Page 7 of 8

Complaints Procedure

We value your feedback and transparency. This page explains how to report a problem with your account or a trade.

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1. How to Send a Complaint

If you think there was a system error or a pricing mistake, you must email us at support@varbanmarkets.com.

What to include:
  • Your full name and account ID.
  • The order or transaction ID (e.g., VRB-123456).
  • The time and date of the issue.
  • A clear description of what happened.
  • How you would like us to fix the problem.

2. Our Response Time

We aim to confirm we received your email within 24 hours. Our compliance team will review your case and provide a final answer within 14 business days.

3. Final Decision

If you are not happy with our first answer, you can ask for your case to be reviewed by a senior manager. Their decision is final within our platform, according to the laws of Seychelles.

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